Privacy Policy
Effective September 8, 2026 · Last updated September 8, 2026
AutoCheckups is operated by Eyes Up LLC, a New Jersey limited liability company. This policy explains what personal information we handle, why, and what you can do about it.
1.Two different roles
Which parts of this policy apply to you depends on who you are.
| If you are… | Then… |
|---|---|
| A business that buys AutoCheckups | We are the controller of your account information. Sections 2–9 apply directly to you. |
| A customer of a business that uses AutoCheckups | We handle your information as a service provider acting on that business's instructions. They decide what is collected and why. Section 10 is written for you. |
| A visitor to checkup.autos | Section 3 covers what the website itself collects. |
2.What we collect from client businesses
- Account information — business name, contact name, email address, phone number, mailing address.
- Service configuration — your messaging schedule, message tone preferences, and the review links you want used.
- Billing information — handled by Stripe. We see the fact and amount of a payment, the last four digits of a card, and billing contact details. We never receive or store full card numbers.
- Support correspondence — emails, call notes, and messages you send us.
3.What the website collects
checkup.autos is a static site hosted on Netlify. Netlify records standard server logs including IP address, browser type, and pages requested, for security and traffic measurement. We do not use advertising cookies, we do not run cross-site tracking, and we do not sell or share information for targeted advertising. Because we do not track across sites, we honour Global Privacy Control signals by default.
4.What we process on behalf of client businesses
When a business uses AutoCheckups, it gives us a customer list. That list typically contains:
- customer first name or initials;
- email address and, where the business has collected valid consent, mobile phone number;
- purchase date and last visit date;
- a customer identifier assigned by the business;
- records generated by the service — when a message was sent, whether a survey was completed, survey ratings and comments, and consent and opt-out records.
We do not ask for, want, or knowingly accept vehicle identification numbers, payment card data, government identifiers, health information, or repair-invoice detail. Businesses are instructed not to place that information in the customer sheet.
5.Why we use this information
- to deliver the service — sending check-ins, surveys, and review requests on the schedule the business set;
- to route survey feedback back to the business, including delivering negative feedback promptly;
- to maintain consent and opt-out records, which is a legal obligation;
- to produce the weekly summary and account statistics for the business;
- to bill for the service, provide support, and detect abuse or fraud;
- to comply with law and enforce our Terms.
We do not use customer data to train machine-learning models, to build profiles for our own purposes, or to market our service to a client's customers.
6.We do not sell personal information
We have not sold personal information, and we do not share it for cross-context behavioural advertising. We have no plans to do either. If that ever changes, we will update this policy and give notice before the change takes effect.
7.Who we share information with
We use the following service providers, each bound by contract to handle data only as instructed:
| Provider | Purpose | Location |
|---|---|---|
| Google (Workspace / Sheets) | Customer list storage | United States |
| Twilio SendGrid | Email delivery | United States |
| Twilio | Text message delivery | United States |
| n8n Cloud | Workflow processing | European Union |
| Stripe | Payment processing | United States |
| Netlify | Website hosting | United States |
We also share information with the client business whose customers are being contacted, and we may disclose information where required by law, to respond to lawful requests, to protect our rights or someone's safety, or in connection with a merger or sale of the business. If we are ever compelled to disclose a client's customer data, we will notify that client unless legally prohibited.
8.How long we keep things
| Type | Retention |
|---|---|
| Client account and billing records | 7 years after the account closes, for tax and accounting |
| Customer contact and visit data | Deleted from active systems within 60 days of account termination |
| Consent and opt-out records | 5 years after the last message sent to that address or number |
| Survey responses | With the client account, deleted on the same schedule |
| Server and delivery logs | Up to 12 months |
| Backups | Until ordinary expiry, then overwritten |
Opt-out records are kept deliberately. Deleting them would risk contacting someone who asked not to be contacted.
9.Security
We use access controls, encryption in transit, credential separation, token-based links for survey and unsubscribe actions, and two-step confirmation on unsubscribe and survey flows to protect against automated scanners triggering them accidentally. Access to client data is limited to those who need it to run the service.
No system is perfectly secure. If a breach affects your information, we will notify you and, where required, the relevant authorities, without undue delay.
10.If you received a message from a business using AutoCheckups
You are reading this because a business you did work with uses our service to follow up with its customers. Here is what that means and what you can do.
Where your information came from
The business gave it to us. We did not buy it, scrape it, or obtain it from a data broker. We only send messages the business has scheduled, under the business's name.
How to stop the messages
- Text messages — reply STOP to any message. You are removed immediately and across every business on our platform, not just the one that contacted you. Reply HELP for information.
- Email — use the unsubscribe link at the bottom of any message. It takes effect immediately.
- Either — email support@checkup.autos and we will handle it and tell the business.
Your rights
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Because the business controls that data, we will forward your request to them and help them respond. Write to support@checkup.autos and we will acknowledge within 10 days and complete the request within 45 days, or tell you why we need longer.
We do not charge for this and we will not treat you differently for asking.
11.State privacy rights
Depending on where you live — including New Jersey, California, Colorado, Connecticut, and Virginia — you may have rights to access, correct, delete, or obtain a portable copy of your personal information, and to appeal a decision we make about such a request. Use the contact details in Section 13 to exercise them. To appeal a refusal, reply to our response with "appeal" and we will review it and respond within 45 days. If we deny your appeal, you may contact your state Attorney General.
We will verify your identity before acting on a request, usually by confirming you control the email address or phone number in question. An authorised agent may act for you with written permission.
12.Children
The service is for businesses and their adult customers. We do not knowingly collect information from anyone under 16. If you believe a child's information is in our systems, contact us and we will delete it.
13.Changes and contact
We will post any update here with a revised date, and will email client businesses about material changes at least 30 days before they take effect.
Eyes Up LLC, d/b/a AutoCheckups
[ADD FULL MAILING ADDRESS BEFORE PUBLISHING]
support@checkup.autos
(908) 310-7143