Last updated: June 28, 2026
These Terms of Service ("Terms") govern your access to and use of AutoCheckups ("AutoCheckups," "we," "us," or "our"), a customer check-in and feedback automation service. By signing up for or using AutoCheckups, you agree to these Terms. If you don't agree, please don't use the service.
You must be at least 18 years old and have the authority to bind the business you're signing up on behalf of. By creating an account, you confirm that the information you provide is accurate and that you're authorized to act for your business.
AutoCheckups helps businesses automatically send check-in messages, feedback surveys, and review requests to their own customers, based on customer data the business provides. We do not generate, sell, or supply customer lists — you provide your own customer data, and you are responsible for it.
By using AutoCheckups, you agree that:
AutoCheckups is offered on a subscription basis. By subscribing, you authorize us to charge your provided payment method on a recurring basis (monthly or annually, depending on your selected plan) until you cancel. Payments are processed by Stripe; we do not store your card details.
You may cancel at any time. Cancellation stops future billing but does not entitle you to a refund for the current billing period unless required by law.
We may change our pricing or plans from time to time. We'll provide reasonable notice before any price change takes effect for existing subscribers.
You are solely responsible for the content of messages sent through AutoCheckups, including any custom message wording you provide. We provide infrastructure and templates, but you control what your business actually says to your customers.
Every message sent through AutoCheckups includes an unsubscribe mechanism. You may not attempt to disable, hide, or circumvent this mechanism.
When surveys are enabled, AutoCheckups routes customer feedback based on the rating given: higher ratings are shown a prompt to leave a public review (e.g., on Google), while lower ratings are routed privately to you instead. This reflects standard, FTC-compliant practice — no customer is ever blocked from leaving a public review anywhere, and no review content is fabricated, edited, or paid for. AutoCheckups does not generate, alter, or incentivize reviews beyond inviting a genuine customer to share their own feedback.
We aim to keep AutoCheckups running reliably, but we don't guarantee uninterrupted availability. The service depends on third-party providers (including Google Sheets, Stripe, SendGrid, and Twilio), and outages or changes on their end may affect AutoCheckups. We're not liable for service interruptions caused by third-party providers outside our control.
Your customer data lives in a Google Sheet that you control and have edit access to. We do not claim ownership of your customer data. You're responsible for maintaining appropriate access controls on your own Google account and sheet sharing settings.
Because you provide your customers' personal data and decide how it's used, you act as the controller of that data and AutoCheckups acts as your processor. Our Data Processing Agreement sets out how we process your customers' personal data on your behalf, including the sub-processors we use and the security measures we apply, and forms part of these Terms.
We may suspend or terminate your access to AutoCheckups if you violate these Terms, misuse the service, or fail to pay applicable fees. You may stop using AutoCheckups at any time by canceling your subscription.
AutoCheckups is provided "as is," without warranties of any kind, express or implied. We do not guarantee specific business outcomes (such as increased reviews, retained customers, or revenue) from using the service.
To the maximum extent permitted by law, AutoCheckups and its operators are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability for any claim related to AutoCheckups is limited to the amount you paid us in the three months prior to the claim.
AutoCheckups provides automation tools, statistics, and message templates, but we do not guarantee any specific business outcome — including but not limited to increased customer retention, survey response rates, online reviews, or revenue. Any statistics shown to you (check-ins sent, response rates, reviews driven, etc.) are informational estimates based on the data in your sheet, not a promise of results.
We aim to describe our plans, pricing, and features accurately and completely on our website and in these Terms. If a feature is not yet available (for example, a plan or capability marked "coming soon"), we will clearly label it as such rather than represent it as currently active. If you believe something we've stated is inaccurate or misleading, please contact us so we can correct it.
You agree to indemnify and hold harmless AutoCheckups and its operators from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your misuse of the service; (b) your violation of these Terms; (c) the customer data you provide, including any failure on your part to obtain proper consent to contact your customers; or (d) your violation of any law or third-party right in connection with your use of AutoCheckups.
We are not responsible for delays or failures in providing the service caused by circumstances beyond our reasonable control, including outages or changes at third-party providers we depend on (Google, Stripe, SendGrid, Twilio, or our hosting/automation providers), internet service disruptions, or other events outside our control.
Most concerns can be resolved informally — please contact us first at the email below. To the extent permitted by applicable law, any dispute that can't be resolved informally will be settled by binding arbitration rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. Some states, including New Jersey, limit the enforceability of arbitration clauses for certain consumer-protection claims; this section applies only to the extent such limits permit.
These Terms are governed by the laws of New Jersey (provisional — to be confirmed once AutoCheckups completes business registration), without regard to conflict-of-law principles, except where applicable law requires otherwise.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. These Terms, together with any order or plan details presented to you at signup, constitute the entire agreement between you and AutoCheckups regarding the service, and supersede any prior or contemporaneous agreements not stated here.
We may update these Terms from time to time. If we make material changes, we'll make reasonable efforts to notify active subscribers. Continued use of AutoCheckups after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms? Reach out at navelw434@gmail.com.